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Aftersales Systems and Process – Portugal

AMS is one of Europe’s leading providers of automotive expertise,
and today we support some of the world’s biggest brands throughout Europe.

An opportunity has arisen in our team in Portugal to provide consultancy and support on the development, implementation and follow-up of after-sales processes and systems
to our client’s Dealer and Authorized Repairer Network in Portugal.

 

Is this for you?

You are highly organised, with a structured mind-set and a passion for optimising processes. Educated to degree level, you already have some automotive aftersales experience, and have an interest in how a premium manufacturer provides great aftersales service.

Living in Portugal and being a native language speaker are essential. Daily contact with Dealers and suppliers will be required, so it is essential to be able to communicate enthusiastically and confidently, and, when necessary, speak and write in English.

With a talent for IT, you will be responsible for implementation of the new Workshop Systems, Dealer Reception software and Market Community Initiatives, as regards installation, functionality and training.

A typical day

You will support the Dealer network in all aftersales processes and systems to implement and facilitate the Premium Service Strategy at the retail level.

A key focus will be the implementation and follow-up of processes in the group’s Network Aftersales, including audits of Dealer workshops to ensure compliance with the service process.

In addition, you will:

  • Support training material production and coach’s preparation
  • Regularly monitor Service-related KPIs
  • Monitor software releases and implementation on the network
  • Monitor the after-sales support system helpdesk
  • Review of Aftersales Documentation to ensure correct translation into Portuguese (training manuals, owner’s manuals, etc.)

Salary and benefits
The very best candidate can expect to be well rewarded with a competitive salary.

Training and support
You will receive comprehensive training and ongoing support from the AMS team in the region.

To apply

For more details on this and other opportunities with AMS in Portugal, tell us more about yourself and send your CV to gareth@amsauto.com

 

You can learn more about AMS at www.amsauto.com
#AutomotiveExpertise

To apply for this job email your details to gareth@amsauto.com